Wholesale FAQ

Company:

Q. Why should I choose Sugar Mill Farms?

A. Sugar Mill Farms is quickly establishing its brand in the minds of consumers everywhere as a leading innovator in the fast growth functional ingestibles industry wIth the mission of harnessing the wellness properties of hemp. Through our marketing programs and viral social media campaigns, we're creating awareness of our products and the retailers offering them.
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Q. Do you sell to Amazon re-sellers? 

A. No
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Q. Does Sugar Mill Farms offer NET terms?

A. We are partnered with PayPal Credit to extend 180 day interest free $0 down net terms with approved credit. Click here
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Products:

Q. Is Sugar Mill Farms certified organic?

A. Currently the U.S. Food and Drug Administration does not provide organic certifications for the cultivatio nof hemp nor hemp-derived products. However, our our 100% U.S. grown hemp is cultivated, harvested, and processed with a strict adherence to all organic standards and practices. 
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QDo you provide samples?

A. Yes, we offer samples. Once your wholesale account application is approved you will have the ability to request samples based on our current policies. 
Note: Please contact your wholesale account representative for further information about samples and promotional materials.

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Q. What are your top 5 most popular items?

A. Sugar Mill Farms tincture (Tranquil Time Elixir), oral sprays and binacas (Power Play Spray, Blissful Sleep), twists (Nite Nite Darts), and Blast Caps (Focused Energy Tropical Splash Blast Cap Shot).

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Q. Is Sugar Mill Farms gluten free?

A. Yes, all of our products are 100% gluten free
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Q. Are Sugar Mill Farms products responsibly grown & harvested?

A. Yes. We source all of our hemp from farms in Colorado and Kentucky and our goal is to provide value for each of our suppliers and partners throughout our supply chain.

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Q. What is the shelf life of Sugar Mill Farms products?

A. The plant materials and other ingredients in our products tend to very stable. In most instances, production carries a three-year Best By date. For this reason, our labels carry a two year from date of manufacture Use By recommendation.

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Q. Are your products 3rd party tested?  

A. Yes. The hemp extract used in each of our products is tested by independent laboratories which provide us with Certificates of Analysis (COAs) documenting purity and quality test results. Furthermore, our products are formulated and manufactured by FDA-certified facilities which are licensed at the state and federal government level to meet all necessary regulatory and food industry standards. .
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Pricing:

Q. What is my wholesale price?

A. We offer attractive wholesale margins in order for you to maximize your profitability.
Note: You will receive pricing details when you apply for your wholesale account
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Q. What can I expect to retail per month?

A.  Many of our wholesalers average $2,500 to $5,000 per month depending on a variety of factors, including website visitor traffic, foot traffic to physical stores, existing marketing programs, and target customer profile.
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Q. Does Sugar Mill Farms consign product?

A. No. 
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Q. Does Sugar Mill Farms do multi-level marketing?

A. No. We sell directly to our wholesalers and retailers.
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Q. Does Sugar Mill Farms work with wholesale distributors?

A. Yes, we work with 3rd party distributors. Apply now
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Q. Does Sugar Mill Farms have a Minimum Advertised Price (MAP) policy?

A. Yes. Once you have been approved for a Wholesale Account, details about these guidelines are provided.
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Ordering:

Q. How do I order?

A. When your Wholesale Application is approved, you will be given access to your personal online wholesale account (Shopify Wholesale) where you can place your orders, track shipments, and make adjustments at any time.
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Q. What is the minimum order?

A. We encourage new wholesalers to order a minimum of $500 of inventory or to consider starting with our heavily discounted Sugar Mill Farms Starter Package. Details are provided upon acceptance into our Wholesale Program.
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Q. Where can I log-in? 
A. Click here
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Q. Should I place my orders using the online ordering system?

A. Yes.
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Q. Do you accept e-mailed purchase orders?

A. Only in certain circumstances and if you are approved in advance by your account representative.
Note: Over 95% of all our wholesale partners use and prefer the online ordering system.
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Q. Do you offer drop-shipping?

A. Yes
Note: Please speak to your wholesale adviser for details.
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Q. Can I sell Sugar Mill Farms on my website?

A. Yes. Once you have been approved with a Wholesale Account and have signed and returned the Minimum Advertised Price Agreement, you are authorized to retail our products online.
Note: Please speak to your wholesale adviser to request electronic marketing assets which provides Sugar Mill Farms logos, hi-res images, and product descriptions.
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Q. What forms of payment are accepted?

A. All major credit cards, Amazon Pay, PayPal, PayPal-Credit, Wire-Transfer, ACH, Paper Checks.
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Shipping:

Q. Is shipping free?

A. Yes, we pay shipping costs for U.S. orders (including Alaska and Hawaii) over $100. Please provide further details to your wholesale representative about specifics for shipping to APO/FPO/DPO locations.
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Q. Do you ship Internationally?

A. No. Please check the status of our policy for shipping internationally frequently as laws governing the importing and sale of hemp products are changing quickly in overseas markets.
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Q. How long does it take to get my order?

A. Shipping times vary depending on destination. Most orders are received within 5 days from the date payment was processed. 
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Returns:

Q. What is your return policy?

A. If your customer is not satisfied with a product, return the unused portion to us for a credit to be applied to your account. This policy enables our wholesale partners to offer their customers a 100% satisfaction guarantee.
Note: We do not buy back unsold product.
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Support:

Q. Customer support?

A.  We invite the general public, our customers, and the media to contact us via our online Contact Us form: https://sugarmillfarmacy.com/pages/contact-us 
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Q. Where can I get product training?

A. We offer product training by appointment via Skype. We also will meet with wholesalers and prospective retail partners by scheduling a mutually convenient location and time. As each Sugar Mill Farms product provides detailed ingredient and usage descriptions on the labling and corresponding product page, we find consumers have their questions answered through these resources. 
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Q. Where do I login?

A. Sign in 
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Q. Forgot Password?

A. Click here
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Advertising:

Q. Does Sugar Mill Farms advertise? 

A. Yes. We have local, regional and national marketing programs which are designed to heighten brand awareness and drive traffic to our wholesale partners. Should you wish to discuss specifics with us about your own advertising or event promotions, please contact your wholesale representative.
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Q. Can I become an Affiliate?

A. YesClick here